Ezer Lachaim Dashboard
The "Ezer La'Chaim" dashboard is a digital tool that streamlines the organization of volunteer-driven transport services for patients. It allows easy scheduling, monitoring, and communication, ensuring patients receive timely and coordinated rides to medical appointments.
Made in collaboration with Chasdei Lev Foundation as a part of an internship for UX designers.
Brief from Client
"Ezer La'Chaim" is a non-profit organization founded in 2010, officially established in 2015, to alleviate the suffering of patients and their families by providing volunteer-driven transportation to hospitals.
The new system aims to reduce reliance on phone coordination and provide valuable insights for managers and reflect the scale and reach of the operation to potential investors.
The organization wanted to improve its basic management system that matched volunteers with ride requests via a phone center. The project involved creating an advanced dashboard to streamline this process, adding relevant data, real-time notifications, and better matching capabilities based on geographic proximity and special needs.
Methodology
01 - Discovery
Research
Market and Competitors:
This exploratory research analyzed competitors in the market, focusing on both volunteer organizations and products offering similar transportation services. The study identified key strengths and weaknesses in existing systems, highlighting the need for simpler booking processes, real-time notifications, advanced data management features, and personalized volunteer information.
.png)
.jpeg)
.png)
.png)
Dashboards Best Practices:
This research reviewed best practices for dashboards, emphasizing clear data visualization, interactivity, hierarchical data presentation, and consistent design. These elements are crucial for creating an effective, user-friendly management dashboard.
Card Sorting:
This quantitative study used card sorting to understand how users categorize information. The results helped define a clear, logical information hierarchy for the dashboard, aligning with users' mental models and ensuring ease of use.
User Interviews:
Interviews with managers, volunteers, and ride requesters identified key needs: better data organization, technological resources, clear micro-copy, personal preferences for volunteers, and real-time coordination. These insights informed the design of a more intuitive and responsive management system.
02 - Define
Personas
To tailor the management dashboard to our users, we conducted research to identify who our system's users are. Following surveys, we refined our understanding of the target users—both the managers, for whom the dashboard is designed, and the volunteers, to better grasp their potential needs. This helped us determine how to present these needs to the managers, ensuring the dashboard effectively supports their coordination efforts.
Managers
-
Need for centralized data to improve decision-making and transparency for donors.
-
Current system lacks technological tools for efficient management and real-time coordination.
-
Preference for Hebrew interface for easier navigation.
Riders
-
Ride Requesters:
-
Challenges in finding volunteers on short notice.
-
Unclear communication about volunteer availability and arrival times.
-
Desire for regular drivers to enhance privacy and security.
Drivers
-
Lack of location-based filters leads to missed ride opportunities.
-
Interface is not mobile-friendly and lacks essential integrations, like Waze.
-
Insufficient passenger information hinders effective ride selection.
Data Mapping
We used data mapping tables to organize and categorize information from our research. The data was sorted into three priority categories (MUST HAVE, SHOULD HAVE, COULD HAVE) based on its relevance to the dashboard, drawing from competitor analysis, design principles, and interview insights. This helped us prioritize essential, beneficial, and optional features for the dashboard.
KPIs
We defined measurable Key Performance Indicators to assess the product's success in meeting the organization's goals. These KPIs, aligned with the needs and objectives of the organization, enable clear and accurate evaluation of the product's impact.
Boost donations by providing clear visibility into the organization's activities, enhancing potential donors' understanding and motivation to contribute.
Increase the number of coordinated rides between patients and volunteers by streamlining the management process through the dashboard.
Reduce the number of missed rides by enabling real-time problem-solving and intervention by managers through the platform.
Use Case 1
"As a manager at Ezer La'Chaim, I want to present key performance metrics and specific information about the organization's activities to a potential investor. To do this, I access the dashboard and select data from the last month's activities. The specific data I choose includes the number of volunteers by region and the number of completed rides during the month."
Use Case 2
"As a manager at Ezer La'Chaim, I want to present key performance metrics and specific information about the organization's activities to a potential investor. To do this, I access the dashboard and select data from the last month's activities. The specific data I choose includes the number of volunteers by region and the number of completed rides during the month."
.jpg)
Wireframes & Lo-Fi
Sketches
03 - Design
Information Architecture + User Flow
Creating an information architecture helps managers by logically organizing data and processes, making navigation and task completion more efficient. This structured approach improves decision-making, ensures consistency, and enhances the user experience by reducing errors, ultimately enabling dashboard users to manage resources and provide services more effectively.
Low Fidelity
High Fidelity
Final Design
We focused on creating a clean, intuitive interface with professional visuals to present information optimally and make a strong impression on potential investors and donors. The main conclusions from our research highlighted the need for clear data centralization, personalized notifications, and an improved user experience through a user-friendly interface. The dashboard addresses these needs with customizable graphical displays, real-time data filtering, and continuous updates on ride and volunteer status.
Key Features
-
Clean, responsive interface for easy data analysis.
-
Customizable data views for tailored insights, crucial for presentations to donors.
-
Real-time updates on rides and volunteers to enhance operational efficiency.
-
Scalable design to support the organization’s growth, with paginated tables for better navigation.
-
Advanced filtering and sorting options to efficiently manage large datasets and focus on relevant information.
